Privacy Policy

At House of Saavya, we are deeply committed to protecting the privacy and security of your personal information. This Privacy Policy details the types of information we collect, how we use it, how we protect it, and the choices you have regarding your data.

1. Information Collection

We collect information in the following ways:

A. Information You Voluntarily Provide

This data is collected when you interact with us, such as placing an order, registering an account, or signing up for our newsletter. This includes:

Identity Data: Name, date of birth, and gender.
Contact Data: Email address, shipping address, billing address, and telephone number.
Transaction Data: Details about payments to and from you, and other details of products you have purchased from us.
Correspondence Data: Information you provide when contacting customer support (e.g., chat records, emails).

B. Automatically Collected Information (Usage Data)

When you visit our Website, we automatically collect certain information about your device and usage patterns:

Technical Data: Internet Protocol (IP) address, login data, browser type and version, time zone setting and location, operating system and platform, and other technology on the devices you use to access this Website.
Behavioral Data: Information about how you use our Website, including pages viewed, products searched for, length of visit to certain pages, page response times, and page interaction information (such as scrolling and clicks).

2. Use of Cookies and Tracking Technologies

Our Website uses "cookies," which are small text files placed on your device, and similar tracking technologies (like web beacons).

Type of Cookie	Purpose
Strictly Necessary	Essential for you to browse the Website and use its basic features (e.g., enabling the shopping cart).
Analytical/Performance	Allows us to recognize and count the number of visitors and see how they navigate our site, helping us improve the user experience.
Functionality	Used to recognize you when you return to our Website, allowing us to personalize content and remember your preferences (e.g., language or region).
Targeting/Advertising	Records your visit to our Website, the pages you have visited, and the links you have followed. We use this information to make our advertising more relevant to your interests.

You can manage your cookie preferences through your browser settings. However, disabling strictly necessary cookies may affect the functionality of the Website.

3. How We Use Your Personal Information

We use your personal data to perform our contract with you, comply with legal obligations, and for our legitimate interests (or those of a third party), provided your interests and fundamental rights do not override those interests.

Purpose	Legal Basis for Processing
Order Fulfillment	Performance of a contract with you.
Customer Service	Performance of a contract with you and Legitimate Interest (managing our relationship with you).
Marketing	Consent (for direct marketing) or Legitimate Interest (for existing customers).
Website Improvement	Legitimate Interest (to improve our products/services).
Fraud Prevention	Legitimate Interest and Legal Obligation (security).

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We only share data with the following categories of recipients:

Payment Processors: To securely process transactions (e.g., Visa, Mastercard, PhonePe Payment Gateway.
Shipping & Logistics Partners: To facilitate the delivery of your order.
IT and System Administration Providers: To maintain the security and functionality of our systems.
Regulatory & Legal Authorities: Where legally required or necessary to protect our rights, property, or safety.

5. Data Security

We have implemented appropriate security measures, including SSL encryption, access controls, and firewall technology, to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Legal Rights

Under applicable data protection laws, you may have the right to:

Request Access: Obtain a copy of the personal data we hold about you.
Request Correction: Ask us to correct incomplete or inaccurate data we hold about you.
Request Erasure (Right to be Forgotten): Ask us to delete or remove personal data where there is no good reason for us to continue processing it.
Object to Processing: Object to the processing of your personal data for direct marketing purposes.
Withdraw Consent: Withdraw consent at any time where we are relying on consent to process your personal data.